Product Marketing / Communications Manager
Real Magnet, based in Bethesda MD, is a leading Email Services Provider (ESP) with over 1,000 clients across a range of industries, from associations, to publishing, hospitality and education. Learn more about us at www.realmagnet.com
As the Manager of Product Marketing, you will be responsible for the internal and external communications (requiring extensive writing) of Real Magnet’s products and services. You also will play a pivotal role in the communications surrounding a re-positioning of the Company based on upcoming major product releases. Attention to detail and an eye for quality, along with the ability to understand and translate technical capabilities into benefits are crucial.
Key Responsibilities
- Develop product messaging that positions the Company as a bona fide player in the hyper-competitive email, social, and marketing automation services sector.
- Build awareness programs that promote the Company’s new positioning and products.
- Plan the launch of new releases, features, and products and upselling campaigns that focus on exposing existing features and functionality to existing customers.
- Communicate the value proposition of products to the sales and support teams and develop the materials that support the selling and customer education process, including the development of user documentation.
- Ownership of Company’s blog and website as well as playing a leading role in developing and distribution of Thought Leadership pieces.
- Support retention of existing clients through communication and events
- Collaborate with all levels of staff in corporate, sales, support, operations, and development.
- Development and refining of sales presentations and collateral from concept development to publication – primarily responsibilities include writing marketing copy and working with internal design teams to facilitate the development of images and diagrams to communicate complex technical concepts in a business-friendly manner.
Requirements
- At least 5 years of software product marketing experience
- Excellent writing and communications skills
- Strong technical knowledge and experience with SaaS-based software platforms, ideally related to online marketing
- Strong analytical orientation–must crave data, and be able to articulate the business impact
- Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
- High energy level, sense of urgency, responsive, confident, thorough, not afraid to make decisions
- Strong work ethic, resourceful, creative and innovative
- Results oriented team player who leads by example, holds self accountable for performance, takes ownership, champions efforts with enthusiasm and conviction
- Strong problem solver with a common-sense and practical solutions approach.
Real Magnet is a growing player in a market that is expected to double by 2015. More than 1,000 organizations are using its solutions to communicate with customers and prospects. Its working environment is fast-paced, results-oriented with a strong team-oriented approach. Compensation is based on experience and skill levels. Other benefits include paid healthcare and vacation, 401(k), and more.
Apply at jobs3@realmagnet.com.
Front End Engineer
Real Magnet, based in Bethesda MD, is a leading Email Services Provider (ESP) with over 1,000 clients across a range of industries, from associations, to publishing, hospitality and education. The application provides integrated communications on a single platform. Fax, Surveys, Event Registration, SMS and RSS channels were integrated early on, and now Social Magnet links email to social media with unprecedented functionality, reporting and insight.
We are in search of a diligent, team-oriented designer/front end engineer to join its growing team. The candidate will work within a diverse team of professionals responsible for the design, development, modification, implementation, maintenance, and support of innovative products.
Responsibilities include:
- Design, develop, and maintain complex software for a technology company
- Provide leadership in UX design for new and existing products
- Collaborate with software engineers on delivering outstanding solutions
Required skills:
- Bachelor’s degree in Computer Science or related field
- 5+ years of product development experience with HTML, CSS, and JavaScript
- Deep understanding of DOM, XML, and JSON
- Extensive knowledge of jQuery
- Proven experience implementing AJAX/REST-driven user interfaces
- Proven ability to create cross-browser rich web applications
- Excellent verbal and written communication skills
Desired skills:
- Experience building complex applications using Java Script
- ASP.NET and ColdFusion knowledge is a plus, not required
Our environment:
- Agile, dynamic, and fast paced environment
- Very talented team
- Working on several projects at a time
- Mostly new product development
- See results of your work go live quickly and be used by a lot of people
Real Magnet is a growing player in a market that is expected to double by 2015. More than 1,000 organizations are using its solutions to communicate with customers and prospects. Its working environment is fast-paced, results-oriented with a strong team-oriented approach. Compensation is based on experience and skill levels. Other benefits include paid healthcare and vacation, 401(k), and more.
Apply at jobs3@realmagnet.com.
Junior Deliverability Specialist
Real Magnet, based in Bethesda MD, is a leading Email Services Provider (ESP) with over 1,000 clients across a range of industries, from associations, to publishing, hospitality and education. Learn more about us at www.realmagnet.com.
Real Magnet is seeking a talented individual for its Junior Deliverability Specialist position for its SaaS-based email and social messaging application. The successful candidate will report to the VP of Operations, supporting the operations and development teams with a prominence upon messaging deliverability. This candidate will possess the ability to manage and troubleshoot fundamental server services, emphasizing on SMTP and DNS as well as be comfortable working with e-mail messaging “best practices” within a live production server environment. As the junior member of a team of highly skilled messaging deliverability specialists, the candidate must be eager to learn advanced e-mail deliverability practices and the use of tools for monitoring messaging deliverability and the onboarding of new customers into the Real Magnet messaging enterprise. Excellent communications skills and the ability to multi task are a must.
Essential Duties & Responsibilities:
- Develop and maintain relationships with Real Magnet customers to monitor and improve e-mail deliverability utilizing various methodologies and tools while implementing known good practices.
- Responsible for identifying potential deliverability issues for clients and Real Magnet staff. Make recommendations and assist in resolving and / or escalating issues to effectively address issues.
- Provisioning of new customers with a new IP address and/or new DNS records for recommended sending domain. Be responsible to consult with new customers on new sending best practices, as well as providing/updating DNS records for new customers.
- Monitor the IP addresses and sending domains and make recommended changes where appropriate.
- Monitor reports to identify deliverability related issues and provide corrective recommendations.
- Recommend changes to the automated and manual systems used by Real Magnet to monitor deliverability.
- Provide recommendations to Real Magnet clients for list management, list hygiene and best practices.
- Keep abreast of technologies and industry trends in the email and anti-spam communities.
- Create reports to and review deliverability data and make suggestions to improve deliverability based on that data.
- Works with all Real Magnet departments to deliver tactical solutions to meet client needs.
- Work with the technical and account management teams to assist in the diagnosing of emailing practices that impact deliverability.
- Enforce compliancy around our privacy and anti-spam policies among clients and ensure clients follow our sending guidelines and thresholds and that they are in compliance with ISP sender guidelines and email domain authentication protocols such as ‘SPF’ and ‘DKIM’.
- Put in place deliverability improvement programs for clients that require our help.
- Consult with company’s client base on email deliverability and optimization of best practices.
- Review bounce logs and provide support/education as needed.
Experience & Responsibilities:
- 2-4 years’ experience in a related environment
- Conceptual understanding of SMTP, DNS & TCP/IP
- Familiarity with Windows Server 2008 / 2008r2
- Highly motivated, self-starter with a positive attitude and strong initiative to face challenges of a very fast-paced, high-energy organization.
- Aptitude to consistently learn new technologies and apply those concepts to customer’s needs.
- Capability to work as part of a geographically dispersed team.
- Ability to work independently and as part of a team.
- Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
- Effective collaborator with proven process improvement skills.
- Exceptional organization and time management skills.
- Excellent communication and interpersonal skills.
- Cooperate with Real Magnet team members to meet goals or complete tasks.
- Keep up-to-date on technology trends, developments & best practices.
- Passionate about good customer service
- Ability to communicate effectively to both technical & non-technical audiences.
- Capacity to develop & leverage competitive knowledge in sales situations.
Real Magnet is a growing player in a market that is expected to double by 2015. More than 1,000 organizations are using its solutions to communicate with customers and prospects. Its working environment is fast-paced, results-oriented with a strong team-oriented approach. Compensation is based on experience and skill levels. Other benefits include paid healthcare and vacation, 401(k), and more.
Apply at jobs3@realmagnet.com.
Strategic Account Manager
Real Magnet, based in Bethesda MD, is a leading Email Services Provider (ESP) with over 1,000 clients across a range of industries including associations, publishing, hospitality and higher education. For more information on the Company, go to www.realmagnet.com.
The Strategic Accounts Manager is responsible for maximizing satisfaction and revenue potential for a set of strategically important accounts. You will represent the entire range of Real Magnet’s products and services to assigned customers, while ensuring their needs and expectations are met by the company. Relationship building, customer satisfaction, maximizing revenues, and value realization are key success criteria for the individual.
Specific Duties
The Strategic Accounts Manager is responsible for:
- Managing and maintaining relationships with Decision Makers and End-Users
- Understanding the customer’s business as it relates to Real Magnet’s products and services.
- Pro-actively advising the customer on how to best utilize Real Magnet products to obtain maximum value and benefit
- Liaising with other internal departments (Technical Services, Deliverability, Customer Support, Graphics, Development) in order to meet account performance objectives and customers’ expectations.
- Leading solution efforts that best address customer needs, while coordinating the involvement of other company personnel.
- Planning and directing own activities with minimal supervision.
Requirements
Successful candidates for the position must meet the following requirements:
- Five plus years of successful key account selling and/or management experience with another technology/SaaS-software company.
- Five plus years of successful relationship building with Decision Makers and End-Users.
- Broad experience in technology and SaaS-based software sectors.
- Strong aptitude for understanding technology and technical issues and the ability to organize and present technical material in an easily understood manner.
- Strong leadership and problem solving skills.
- Excellent communication, organizational and time management skills.
- Ability to effectively work with other Real Magnet departments (R&D, Sales, Customer Support, Technical Services, Deliverability, Graphics) and coordinate their activities on behalf of the customer.
- BS or BA Degree required; MBA a plus.
Real Magnet is a growing player in a market that is expected to double by 2015. More than 1,000 organizations are using its solutions to communicate with customers and prospects. Its working environment is fast-paced, results-oriented with a strong team-oriented approach. Compensation is based on experience and skill levels. Other benefits include paid healthcare and vacation, 401(k), and more.
Apply at jobs3@realmagnet.com.