Services
Client Support Services
Quality Support When, Where and How You Need It.
You need fast and reliable support for your supply chain solutions. We understand that dedicated, ongoing support is essential to helping you maximize your investment in our Supply Chain Solutions. Our Client Support Services are available 24/7 via phone, Web site or e-mail so you can count on receiving knowledgeable, real-time support from consultants with a high level of expertise in our solutions.
A Wealth of Knowledge and Experience.
Our Client Support Services team—representing an extensive background in the supply chain industry—holds an average tenure of five years working with Manhattan Associates' solutions. This team is comprised of more than 100 employees with fluency in 15 languages and draws upon additional resources to support 151 languages.
With a high level of commitment to provide quality support and meticulous attention to all client issues—regardless of company size—our team has a reputation in the industry for consistently going the extra mile to serve our customers.
Support and Resources for Any Situation, Anytime.
Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. And with automatic notification and issue escalation, urgent issues are escalated to management within one hour.
Our Client Support Services can also provide prompt on-site service if you need assistance at your facility. Ongoing support through our maintenance programs ensures you stay up-to-speed with solution developments and optimize your resources for maximum performance. Access to MA Gatew@y, our client extranet, offers a wealth of information and support options.
By gaining an understanding of your business needs, we can arrange targeted service that achieves your specific goals. We continuously apply best practices to our operational techniques, technological advancements and system re-evaluations—to make your operation more productive and efficient.
Contact Information: To learn more about Manhattan Associates' supply chain solutions, simply complete the information request form, and we will contact you. For North & South America, call +1 877.596.9208 or e-mail info_americas@manh.com. For global inquiries, call +44 (0)1344 318000 or e-mail info_global@manh.com
