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Case Studies

Learn More about Manhattan Associates' Supply Chain Solutions.

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• Replenishment Solution Helps Hawkeye Foodservice Stay Fast, Focused and Friendly
  Hawkeye Foodservice Distribution is a privately owned broadline distributor of foodservice products and is one of the top 25 corporations in its industry. Based on Hawkeye's five-year plan for growth—combined with space limitations in its DCs—the company implemented Manhattan Associates' Replenishment solution to achieve its goal of 15 inventory turns per year. In a year of 9% growth, Hawkeye was able to reduce inventory levels, increase inventory turns and minimize seasonal fluctuations—accomplishing more with the same staff. Hawkeye has also increased its already high service levels from 98.5% to 99% in all three of its DCs.
• Carrier Management Solution Helps Stevens Transport Cool Fuel Costs.
  Challenged by escalating fuel prices and a competitive employment market, Stevens Transport—an irregular-route, refrigerated truckload carrier—sought a real-time Carrier Management solution to automatically optimize its drivers' route and fueling recommendations. Stevens implemented Manhattan Associates' Driver&Load®, Fuel&Route® and Drop&Swap® solutions, which have resulted in greatly increased driver retention and recruitment and a 5% increase in equipment utilization. The company also achieved a $500,000+ reduction in annual fuel expenses and attributes a large portion of this savings to the Fuel&Route solution's impact on its relationships with fuel suppliers. The company has increased its "authorized" fuel stops from 170 to more than 1,000.
• Plaid Achieves Productivity Improvements within 90 Days of New Supply Chain Initiative.
  Due to its rapidly growing business with large retailers, Plaid Enterprises, Inc., a world leader in craft and home décor products, needed a solution to increase productivity in its distribution center—along with a convincing ROI analysis to get management approval. After completing Manhattan Associates' Value Assessment (MAVA), Plaid's executive team found the data compelling enough to approve implementation of the Warehouse Management and Transportation Execution solutions. Within just three months of implementation, Plaid achieved a 12% improvement in productivity—three months ahead of schedule. And, the company's labor productivity continues to trend even higher.
• BDI-Laguna Transforms Operations with Manhattan Associates’ Supply Chain Solution.
  BDI-Laguna delivers consumer electronics to retailers in the U.S. With 40% growth in a two-year period, BDI-Laguna chose to evolve its supply chain. Manhattan Associates' Integrated Logistics Solutions™, built on Microsoft® .NET offered deep supply chain execution functionality—including warehouse management and transportation execution capabilities. It easily integrated with BDI-Laguna's existing systems, supported its multi-channel activities and provided a foundation from which BDI-Laguna could expand its operations in direct-to-consumer and third party logistics. Implementing one solution to replace its shipping, warehouse and distribution processes helped the company save time and money by simplifying deployment. The solution was successfully running at all sites by BDI-Laguna's peak season, and BDI-Laguna has quickly seen a return on its investment—including complete inventory visibility, 99% inventory accuracy and increased customer satisfaction.
• Maverick Improves Profits and Driver Satisfaction In Spite of Industry Changes and Rising Fuel Prices.
  Maverick Transportation Inc., a logistics and transportation company serving customers across the United States, deployed Manhattan Associates' Carrier Management solution to help increase efficiency of its fleet operations, maximize profits by automatically assigning drivers to loads and support the company's profitable growth into the 21st century. As one of the few 1000+ unit fleets in North America that can claim a 98% success rate of getting their entire fleet home every weekend, Maverick found real value in the solution's support of its commitment to ensure that all drivers are dispatched on loads that increase their chances of being in a region that positions them to be on their way home by Friday. Find out more about Maverick's implementation of the Carrier Management solution and how the solution was able to support Maverick as it grew its fleet from 700 to 1,100 in a three-year period.
• Hoogenbosch Retail Group Optimises Fulfillment Capability With Warehouse Management Solution.
  Hoogenbosch Retail Group (HRG), a subsidiary of the Dutch Macintosh Retail Group, has a portfolio of more than 200 stores in the Netherlands which are served through a central distribution centre (DC) in 's-Hertogenbosch. To optimise its distribution and fulfillment operation—and support future expansion—HRG implemented Manhattan Associates' Warehouse Management for Open Systems solution. The solution has enabled HRG to gain a real-time view of inventory and has provided greater visibility into, and control over, its DC operations. In addition to increased flexibility, HRG has been able to improve stock accuracy and availability and reduce supplier-to-store cycle times. More goods are available on the shelves when they are needed resulting in a positive impact on store sales.
• eToys Delivers Childhood Dreams with Increased Warehouse Productivity.
  eToys utilizes Manhattan Associates' Warehouse Management solution to manage a mix of multi-channel orders. The functionality has enabled eToys to manage its multi-channel inventory out of a single facility with just one solution. The company has experienced a range of benefits, including increased inventory integrity, decreased outbound shipping costs and increased order processing and speed. eToys has been able to vastly expand its business by bringing on new lines and operating as a third-party logistics provider for other leading toy retailers.
• Distribution Power Helps GUESS? Position Denim at the Forefront of the Fashion Industry.
  GUESS? uses Manhattan Associates' Warehouse Management solution to manage a mix of wholesale, retail and direct-to-consumer orders. Since implementing the solution, GUESS? has experienced a range of measurable benefits including increased inventory accuracy, increased order processing scale and speed, increased efficiency and productivity and decreased handling costs. The greatest benefit, however, has been the ability for the company's DC to gain greater control and do more with fewer people.
• Healthcare Logistics- A Healthy Supply Chain Helps the Medicine Go Down.
  Healthcare Logistics, a subsidiary of Celesio, Europe's largest pharmaceutical distribution company, is a specialist logistics provider for pharmaceutical and medical supply manufacturers. After an extensive search process, Healthcare Logistics chose Manhattan Associates' Warehouse Management System for iSeries to automate its new distribution centre. The system, operating on IBM's proven and reliable eServer platform, offered the flexibility the company needed to accommodate the multiple operating procedures of its growing list of clients. And even more importantly, it had the ability to manage batch control and track expiration dates—critical functionality in the world of life sciences.
• Northern Tool + Equipment Re-Tools its Distribution Centers.
  Northern Tool + Equipment sells more than 15,000 products used to build and repair through the company Web site and catalogs and also markets its merchandise in more than 50 retail stores in 10 states. To accommodate its tremendous growth and automate distribution processes, Northern Tool implemented Manhattan Associates’ Warehouse Management solution. As a result, the company has achieved substantial gains in efficiency—reducing order turnaround time and increasing shipping accuracy to 99.7%. General efficiency gains have resulted in a reduction of 200,000 square feet in distribution space. The solution has enabled Northern Tool to assign labor more effectively throughout the warehouse and has stopped the escalating costs the company had been experiencing. Better order consolidation has resulted in reduced costs. And by shipping goods faster, more accurately and in fewer packages, Northern Tool has significantly improved customer satisfaction levels.
• Plow & Hearth Increases Picking, Reduces Errors, Lowers Return Rates and Manages Seasonal Peaks.
  Plow & Hearth is a national catalog, retail and Internet company specializing in "Products for Country Living." Since implementing Manhattan Associates' Warehouse Management and Slotting Optimization solutions, Plow & Hearth has experienced a significant gain in productivity. There has been an average increase in picks per hour of 11%, yet this number has been as high as 28% in a given month. And, for the first half of Plow & Hearth's current fiscal year, the average increase in picks per hour was 15%. Picking and packing errors have been reduced by one-half; in fact, returns this past holiday season were well under projections and can be directly tied to dramatic improvements in order accuracy.
• Staples Moves to the Head of the Class with Multi-Channel Planning.
  Due to its rapid growth, Staples launched an ambitious IT initiative and selected Manhattan Associates' Advanced Planning to provide a single, integrated solution to serve multiple business units and sales channels. Since implementation, Staples has achieved "one version of the truth" in its planning processes by eliminating hundreds of individual spreadsheets and diminishing ad hoc decision-support systems. With increased efficiencies, the company has freed up an additional half day per week for forecast analysis. It has shortened in-season re-forecasting cycles from one month to one week. And inventory turns have also jumped 25 basis points on Staples’ supply chain scorecard.
• O'Reilly Auto Parts Drives Inventory Management to Stay in the Fast Lane.
  O’Reilly is one of the largest retailers of automotive aftermarket parts, tools, supplies and accessories in the U.S. To better manage its growing number of products—approximately 100,000 SKUs—the company selected Manhattan Associates' Replenishment. Since implementing the solution, O'Reilly has achieved an inventory reduction totaling $60 million. The company has increased inventory turns by 44% while fulfilling customer requests 97% of the time. O'Reilly now handles 150% more SKUs than with its previous system and manages inventory by exception and not just on an individual SKU basis.
• Manhattan Associates Keeps Camping World in Stock for Christmas in July.
  Camping World is the world's largest retailer of RV accessories, supplies and services. Within four months of implementing Manhattan Associates' Replenishment solution, the company's inventory was down 10% from the previous year. In-stocks improved dramatically. The company re-assigned its replenishment function to four centralized staff members, freeing up 30 store managers to focus on selling. On the distribution side, both labor and shipping costs have been reduced. Peaks and valleys in store demand have diminished so DCs can better meet labor needs. With better visibility into orders, shipments can be consolidated.
• Replenishment is the Right Prescription for Increasing Working Capital at Longs Drugs.
  Longs Drug Stores, Inc. is the sixth largest drugstore chain in the $119 billion U.S. retail pharmacy industry. Since implementing Manhattan Associates' Replenishment solution, Longs has realized a 65% reduction in inventory levels at its pharmaceutical DC, while days of inventory at its retail pharmacies have been reduced by more than 38%. The previous $1.83 per unit replenishment cost was cut almost in half, to $0.98 per unit. Service levels have been maintained at an industry high of 99%. Longs has more than $100 million in increased working capital, which enabled the company to expand its presence in the Western U.S.
• Ballantine Produce Bears Fresher Fruit with Manhattan Associates' RFID and Warehouse Management Solutions.
  With a 50-year history of bearing fruit, Ballantine Produce is the first company in the stone fruit business to deploy a successful RFID pilot with major retailers. Ballantine was seeking a one-stop shop to meet RFID requirements and selected Manhattan Associates' Integration Platform for RFID and Warehouse Management solutions. With these solutions, Ballantine can track produce in a way it never imagined 50 years ago. Today, the company's partners can report—in real time—when Ballantine's produce hits their distribution centers and when it moves to store floors. With this information, Ballantine can adjust business processes to ensure consumers have access to the freshest fruit possible. In addition, Ballantine can effectively manage packing materials, keeping less packing material on hand and maximizing its lifecycle.
• Wacoal Increases Distribution Center Productivity, Improves Order Accuracy and Receives Star Ratings from Customers.
  Wacoal America, a worldwide leader in designer intimate apparel, has grown tremendously in the two decades the company has been in business. To strengthen service to its growing list of customers, Wacoal implemented Manhattan Associates' Warehouse Management solution for both inbound receiving and outbound order processing. Since implementing the solution, Wacoal has experienced a significant gain in productivity. Even with a considerable jump in both the number of pieces and the value of outbound shipments, the level of staffing within Wacoal's distribution center has actually decreased. Order processing speed has increased significantly—orders that once took days to fill can now be turned around within hours. When it comes to order accuracy, Wacoal has received star ratings from nearly 100% of its customers. One of the greatest benefits has been Wacoal's ability to comply with the shipping regulations of some of its largest and most important customers.
• In the Spirit of Innovation, Brookstone Streamlines Slotting Maintenance and Reduces Labor Costs
  Brookstone, Inc. is a product development and specialty retail company that operates more than 290 Brookstone brand stores nationwide and in Puerto Rico. In order to convert a manually-intensive process into an efficient, automated operation, Brookstone implemented Manhattan Associates' Slotting Optimization solution to accommodate both sides of its business—retail and direct-to-consumer—both of which offer many of the same items. By automating slotting activities, Brookstone has experienced significant labor savings both in their picking operation and slotting maintenance function. Brookstone also runs Manhattan Associates' Warehouse Management solution and is able to leverage the existing interfaces between the two solutions to further increase slotting process efficiencies.
• Pearl Continues to be "The Best Reason to Play Drums"
  Pearl—one of the world's foremost manufacturers of drums and other percussion-related musical instruments—distributes its products to 60 countries from numerous distribution points spread across three continents. Pearl uses Manhattan Associates' Warehouse Management solution for both inbound and outbound order processing and manages multiple DCs on one solution running in its main DC in Nashville. The company operates in a multi-channel environment—shipping product to wholesalers, retailers and occasionally consumers, which include some of the world's leading musicians. Using the solution, Pearl has improved order accuracy and is able to provide real-time order status information. The ability to increase the volume and speed of throughput—coupled with increased inventory visibility—has been crucial to the company's ongoing success.
• Productivity Soars at American Eagle's Distribution Centers
  Prior to implementing Manhattan Associates' Warehouse Management solution, American Eagle Outfitters ran three shifts per day Monday through Friday and worked numerous Saturday shifts. Today, the company ships a record number of orders in just two shifts per day Monday through Friday and only operates on weekends during peak periods. This increase in efficiency has resulted in a $680,000 savings in annual productivity. In addition, product is turned around in record time and shipping accuracy is at an all-time high of 99.8%. Because the amount of flow-through merchandise has tripled, inventory levels are at an all-time low, having reduced by $4.5 million annually.
• A Fine-Tuned Slotting Strategy Keeps Pep Boys Rolling
  For help in creating and maintaining the ideal configuration in its DCs, Pep Boys implemented Manhattan Associates' Slotting Optimization solution. The solution enables Pep Boys to determine the best location for every car part and accessory in its facilities according to each product's physical attributes, pick frequency and location in the company's stores. In addition to annual savings of greater than $2.2 million, the company has reduced shipment damage, improved inventory control, reduced employee injury rates and improved capital asset utilization. Pep Boys now has greater flexibility to business changes and can reconfigure its DCs to support re-modeling and re-merchandising of the company's retail stores in record time.
• Avon Corporation Transforms Reverse Logistics Channel with Manhattan Associates
  Avon—the world's leading direct seller of beauty and related products—utilizes Manhattan Associates' Reverse Logistics Management solution to support the company's new ez-Returns program. Avon has received very positive results, including a 90% approval rating from sales representatives—up from 40% before the program launch. The returns process, which previously took more than 60 days, now takes only seven days. And, representatives receive immediate credit for their returns whereas before, they had to wait two weeks to receive a credit. Avon expects the internal operating efficiency of their returns center to increase at least 30% with the new solution in place.
• Revman International Handles Record Shipping Volume with Manhattan Associates
  Revman International utilizes Manhattan Associates' Warehouse Management solution for both inbound receiving and outbound order processing. Implementation of the Warehouse Management solution has helped Revman gain numerous efficiencies. After just 30 days of using the solution, the company was able to shrink its physical inventory process from five days to only two. The new solution has enabled Revman to successfully process its largest month in company history. In addition—with nearly half of the company's orders being direct-shipped from various locations—the ability to leverage the new Warehouse Management solution has helped Revman decrease order turnaround.
• Why is Trading Partner Management such a "Hot Topic"? - Hot Topic, Inc.
  By re-engineering some of the inbound supply chain processes in conjunction with utilizing Trading Partner Management, Hot Topic has driven down the frequency and cost of vendor disruptions, increasing throughput at its California distribution center to more than $6 million of product in one day.
• Hibbett Sporting Goods Scores a Home Run with Manhattan Associates
  Hibbett uses Manhattan Associates' Warehouse Management solution for both inbound receiving and outbound order processing. After a successful go-live, Hibbett immediately experienced substantial results. With the help of Manhattan Associates' Warehouse Management solution, Hibbett can now track goods—automatically and in real time—from the moment they are received until they are shipped.
• McKesson Moves Medicine
  For help in maintaining the ideal configuration of its facilities and ensuring peak efficiency and order accuracy, McKesson turned to Manhattan Associates' Slotting Optimization solution. With optimal product placement that is based on current and historical demand, McKesson is able to increase workforce performance, shorten order fulfillment cycles and maximize customer satisfaction.
• PPG Paints a Picture of Success with Manhattan Associates' Transportation Management Solutions
  In February of 2001, PPG determined that advanced Transportation Management solutions were required to manage its complex transportation operations, which globally account for a $400 million annual spend. The company needed solutions to manage its rapid growth and high volume of transactions, as well as its daily shipping activity, which on average numbers more than 800 shipments per day.
• Rite Aid's Route to Profitability
  After an extensive search process, Rite Aid management chose Transportation Planning and Execution, a component of Manhattan Associates' Transportation Management solution, to control its inbound transportation. The solution enabled the company to formulate a tactical transportation plan to optimize the efficiency and productivity of their inbound transportation network.
• Manhattan Associates' WMS Powers Up Canon's Distribution Centre
  To meet demand, and to ensure customer satisfaction, Canon decided it needed to invest in a more advanced Warehouse Management solution to effectively store and efficiently move the large range of SKUs required to meet its customer orders. Instant information availability and delivery has enabled Canon to revolutionise its packing operation.
• Columbia Sportswear - Scaling New Heights with Market-Leading Warehouse Management Solution
  Tim Boyle, grandson of the company's founders, took the decision to implement Manhattan Associates' Warehouse Management solution, running on IBM's eServer platform, to be the brains of the centre. The Manhattan Associates WMS has improved Columbia Sportswear's ability to deliver on time, in the right quantity, to the right place.
• FXMS Logistics - Windows-powered Warehouse Management Solution Delivering Step Change Supply Chain Management Improvements
  The Manhattan Associates Warehouse Management solution has improved the operating efficiency of the warehouse whilst order processing times have been reduced significantly for all clients. With FXMS Logistics' old legacy system, it took almost half an hour to pick and programme the Easynet routers. Now with the Manhattan Associates system this procedure has been cut down to a mere four minutes.
• Geest - Achieving a Faster, Fresher and More Flexible Food Service Operation
  Working closely with its manufacturing facilities, Geest re-thought its supply chain support infrastructure and opted to centralise its fulfilment operation in a brand new distribution centre. As part of this investment, Geest chose Manhattan Associates to provide the Warehouse Management solution—a decision based partly on Manhattan Associates' vision of the role of a modern warehouse within the total supply chain.
• LEX Auto Logistics - Accelerating Business Growth with a World-Class Warehouse Management Solution
  After conducting an extensive competitive evaluation, Lex Auto logistics chose Manhattan Associates' Warehouse Management solution, specifically its Warehouse Management for iSeries solution, to form the technology foundation for its future distribution network. Lex Auto Logistics was impressed with Manhattan Associates' flexibility and integrity, and its ability to quickly understand the needs of the business.
• Okaïdi Boosts International Development with Manhattan Associates' Warehouse Management and Trading Partner Management Solutions
  The receiving, storage, picking, packing and shipping functionality of Manhattan Associates' Warehouse Management solution has enabled Okaïdi to significantly improve its operational processes, particularly inventory management. Within three months of going live, Okaïdi achieved a 10 percent productivity gain at its two Roubaix distribution facilities.
• Selfridges Creates Brand New Distribution Centre to Support Its Growing Business
  Manhattan Associates' Warehouse Management solution has contributed towards improved accuracy and efficiency across Selfridges' whole logistics operation. Furthermore, the introduction of Manhattan Associates' Warehouse Management for iSeries application has given the retailer enhanced visibility into real time supply-chain information as well as providing a firm technical foundation to support the business' expansion plans.
• World Duty Free Europe - Supply Chain Execution Solutions Driving Stock Accuracy and Product Availability Improvements
  World Duty Free began a programme to replace all of its legacy systems with best-of-breed solutions. Following a three-month project to identify the best available Warehouse Management solution, Manhattan Associates' Warehouse Management for Open Systems solution, running on IBM's proven and highly reliable eServer platform, was selected to run the company's national distribution centre in Runnymede, Surrey.

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About Manhattan Associates, Inc.

Manhattan Associates is a leading supply chain solutions provider. The company's supply chain planning, supply chain execution, business intelligence and business process platform capabilities enable its more than 1200 customers worldwide to enhance profitability, performance and competitive advantage. For more information, please visit www.manh.com.