Customer Support

Real Magnet is dedicated to helping clients get the most value out of our email marketing application. For more than a decade, the expertise of Real Magnet’s support staff has promoted user understanding of the application and the general success of our customer’s email, mobile, and social marketing strategies.  When our clients need help, we are there for them.

Deliverability

Add the insight and expertise of our deliverability experts to your team. We can help you track the issues that impact deliverability, and work directly with ISPs and email administrators on blacklist issues and other problems that are keeping your messages out of inboxes. Deliverability consultants can also advise you on the steps you can take to improve or preserve your email program’s strong sender reputation.

Graphic Design

Your brand matters. We make sure it’s integrated fully into all of your Real Magnet communications.  Our in-house creative team will work with your creative spec to create custom templates for email, surveys, event registration, landing pages and any other Real Magnet feature. From designing a simple banner to a fully customized newsletter layout, we’ll create the perfect vessel for your brand and its messages.   Real Magnet designers can develop creative assets for you, or work with any assets designed by your in-house staff or advertising agency.

Strategic Marketing

Our experts join your team with Real Magnet’s Consulting Services.  Key elements of this service include:

• Strategic Assessment:  We can take the pulse of your email marketing program through a Strategic Assessment that examines trends in all aspects of performance, from deliverability to engagement metrics and list growth. Our email industry experts layer their qualitative assessment on top of the quantitative analysis, providing you with a scoresheet for your current program and a road map for future success.
• Content Strategy & Development: Whether it’s to breathe new life into an existing newsletter, or launch whole new content streams aimed at different segments of your list, our consultants can help identify and create the content you need to drive deeper engagement.
• Metrics and Analytics:  In metrics and analytics, half the battle is knowing what to look at – or for – in the first place. Our analytics experts will help you identify the key metrics to track in order to monitor the strength and effectiveness of your email program, and advise you on the specific steps you can take to move the needle on the metrics that matter most.
• Social Media: If you are ready to combine the strength of your email program with the reach of social media, we can help. Our social media experts will help you build and grow your social presence on Facebook, Twitter and LinkedIn. We will work with your in-house staff to create content, determine appropriate resource allocation, and establish processes to ensure that your social channels get the attention they need to grow.

Consulting Services carry an additional charge based on the resources required and the length of engagement. Contact us or your account manager for details and a custom proposal.